FAQ

Frequently Asked Questions

What are the Virtual Rapid Access Clinics (VRAC)?

The VRAC’s are a specially designed online, “walk-in clinic” consisting of a team of individuals with expertise in various neurological conditions (headache, concussion, epilepsy and medical cannabis for neurological disorders). The clinic’s primary goal is to provide expert neurological care to patients in an efficient and timely matter. The development of the Virtual Rapid Access Clinics aligns with NCT’s value of constantly striving to transform the lives of our patients.

Why have the VRACs been created?

The COVID19 pandemic has placed significant stresses on the healthcare system, including access to expert care. It is our hope that NCT’s Virtual Rapid Access Clinics provides an option for patients affected by the limitations COVID19 has placed on healthcare resources.

Given the success of this model, this clinic will exist beyond COVID19 to help patients receive fast and effective care by reducing the wait times to see neurologists.

How do I arrange a visit to the Virtual Rapid Access Clinics?

Three easy steps!

  1. Speak with your healthcare practitioner and get a referral
  2. Register for your visit online
  3. Wait for the Virtual Call Centre to contact you for further instructions

What do I need to have to arrange for a Virtual Clinic visit?

  1. Computer/laptop (preferred) or Tablet/iPad/Phone
  2. Reliable internet connection
  3. Email
  4. Secure, quiet & safe location

I am a Healthcare Provider and would like to know how to access this clinic for my patients.

The clinic is open to all patients (children and adults) who would like to meet with a neurologist for headache, concussion, epilepsy and medical cannabis for neurological disorders.

The clinic is fully covered by OHIP; no extra charges.

This is not intended to replace the patient’s current epilepsy care; however, follow-up care will be arranged as indicated.

Visits are by virtual, walk-in only

All first-time appointments require a referral. Referral forms can be found here

Patients are seen on a first-come, first-serve basis exactly like a standard walk-in clinic; however, the registration process and visit are conducted online from the comfort of the patient’s own home

For any questions about the Virtual Rapid Access Clinics, please contact us

How do the Virtual Rapid Access Clinics work?

All first-time appointments require a referral. Speak with your primary care provider: physician or nurse practitioner. Referral forms can be found here

Patients are seen on a first-come, first-serve basis exactly like a walk-in clinic; however, the registration process and visit are conducted online from the comfort of your own home

Patients are seen in the order in which registration is completed which includes Registration Form, Consent and Referral

The VRAC team consists of neurology nurses and NPs, physician assistants and pediatric & adult neurologists with specialized training in neurological conditions. There are allied health members such as occupational therapists, physiotherapist, social workers, and cognitive behavioral therapists who may also be a part of your care.

Registration will be available beginning 30 minutes prior to the start of the clinic (See schedule for clinic hours)

Where do I find Patient Resources?

You can find Patient Resources at the main clinic web page here.